Privacy Policy

1. Introduction

Hi Movement is a trading name of Witt Wellness Pty Ltd ("we", "us", "our").

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our services, including in-person and telehealth consultations.

2. What Personal Information We Collect

We may collect the following types of personal information:

a) Identification & Contact Details

• Full name
• Date of birth
• Address
• Phone number
• Email address
• Emergency contact details

b) Health Information (Sensitive Information)

• Medical history
• Injury details
• Treatment notes
• Referral letters and reports
• Medicare, private health fund, WorkCover or CTP claim details

c) Administrative & Financial Information

• Appointment history
• Payment and billing details
• Health fund, Medicare, WorkCover or insurer information
• Feedback or correspondence

3. How We Collect Your Information

We collect personal information in several ways:

• Directly from you (in person, phone, email, online forms, or telehealth)
• Through our practice management system (Halaxy)
• From referring practitioners (e.g., GPs, specialists)
• From third parties such as insurers, WorkCover authorities, or CTP insurers (with your consent or where authorised)
• Through our website or online booking system

4. Why We Collect Your Information

We collect and use your personal information to:

• Provide physiotherapy assessment and treatment
• Deliver telehealth services
• Maintain accurate clinical records
• Communicate with you regarding appointments and care
• Process payments and claims (including Medicare, private health, WorkCover, and CTP)
• Comply with legal and regulatory obligations

5. Telehealth Services

When providing telehealth consultations:

• Your personal and health information may be collected and shared via secure digital platforms
• We take reasonable steps to ensure telehealth platforms are secure and compliant
• You acknowledge there are inherent risks in electronic communication (e.g., data breaches, technical issues)

We will obtain your consent before providing telehealth services.

6. Use of Halaxy (Practice Management Software)

We use Halaxy, a secure, cloud-based practice management system, to:

• Store patient records
• Manage appointments
• Process billing and payments
• Facilitate communication

Your information is stored securely within Halaxy's systems in accordance with Australian privacy requirements. By using our services, you consent to your information being stored and processed via this platform.

7. Disclosure of Personal Information

We may disclose your information to:

• Other healthcare providers involved in your care
• Your referring doctor or specialist
• Medicare, private health funds, WorkCover authorities, and CTP insurers
• Employers or case managers (for WorkCover/CTP claims, where required or authorised)
• Third-party service providers (including Halaxy and IT providers)
• Regulatory bodies where required by law

We only disclose information necessary for the relevant purpose and, where appropriate, with your consent.

8. WorkCover and CTP Claims

If you are receiving treatment under WorkCover or Compulsory Third Party (CTP) insurance:

• We may collect and share relevant personal and health information with insurers, employers, and case managers
• This may include reports, treatment notes, and progress updates
• Information is shared only as required to manage your claim and in accordance with applicable laws

9. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

• Electronically (e.g., Halaxy secure servers)
• In paper form (securely stored on-site)

Security measures include:

• Password-protected systems
• Restricted access to records
• Secure data storage providers

10. Access and Correction

You have the right to:

• Request access to your personal information
• Request corrections if your information is inaccurate, incomplete, or outdated

Please contact us using the details below. Identification may be required.

11. Cookies and Website Data

If you use our website, we may collect non-identifiable data such as:

• Browser type
• Pages visited
• Time spent on site

12. Retention of Information

We retain health records in accordance with legal requirements:

• Adults: Minimum of 7 years from last consultation
• Minors: Until age 25

13. Complaints

If you believe your privacy has been breached, please contact us and we will investigate promptly.

If you are not satisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

14. Contact Us

Hi Movement (Witt Wellness Pty Ltd)
3/1 Lords Road, Leichhardt NSW 2040

To get in touch, please visit our contact page.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available upon request or on our website.